Dashen, United SC waive service fees
One of Ethiopia’s leading private banks, Dashen Bank, is set to waive fees on a number of services in-light of the global coronavirus outbreak that has impacted thousands of people across the globe.
“In view of the current situation related to the coronavirus which is declared a pandemic; businesses are being directly and indirectly affected,” the bank said, adding, “As a responsible corporate citizen and entity running a responsible business, Dashen Bank considers the challenges and hardships that our customers are facing.”
The bank founded in 1995, has grown to become one of the most successful banks in the nation. Among its unique services is the introduction of the Amole Digital Banking System, and is the first to introduce a digital payment in the country.
"We take pride in our exercise to listen, respond and use advanced technologies to better serve our customers. This is beyond business for us but our need to protect our customers and be a Corporate Social Responsible Bank", said Aschalew Tamiru, Director, Marketing and Customer Experience at the Bank.
"That is why we are reducing fees, encouraging the use of alternate channel like Amole and ATM to digitize our services and discourage public gathering to help stop the spread of the virus that has so far devastated many people."
Among others, the bank is set to waive its service charge as of Monday including all ATM fees, extension commission fees in the course of extending the validity of L/Cs. In addition, commission fee is to be reduced by half as well as the renegotiation fees on loans and the bank will avail up to 10,000 Birr for withdrawals on VISA and IFB cards.
In related news, United Bank has followed its lead and is also offering some discounts to help ease the hardship on its customers. The Bank said it is cutting commission fees by half for ninety days.
“Hibret (United) Bank is ready to stand by its clients in these trying times and share the imposed pressure,” the bank said in a statement. It also announced it has created a task force to be chaired by the CEO to look at how the pandemic has affected the affairs of its customers.