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Ethiopian suspends services at local ticket offices

Urges customers to use digital platforms

As part of COVID-19 containment strategy, Ethiopian will temporarily close all its ticket offices in Ethiopia effective 30, March 2020. 

In response to the global COVID-19 pandemic, Ethiopian Airlines has been reinforcing the WHO recommended safety procedures in its aircraft, operations and customer service contact points to ensure its customers’ health and comfort and provide them with confidence when planning their travel. In a statement the airline said it has made all the necessary preparations to continue delivering the services via Ethiopian Mobile App, Website, Chatbot, E-mail, Social Media and Contact Center with enhanced flexibility, choice and value.

The multi-channel platform enables the customer book and pay as well as request for change on booking, 24/7. More than 12 payment options are available for customers through Banks and mobile money platforms. Customers can also check-in with their mobile devise using Mobile App, Chatbot and Website and use their mobile boarding pass to access all services across all touchpoints, immigration and boarding.

Tewolde GebreMariam, Ethiopian Group Chief Executive Officer, remarked, “We have been implementing the COVID-19 containment strategies in line with the globally recommended guidelines to protect the safety and wellbeing of our customers and employees. We have decided to temporary suspend our services at our domestic ticket offices to effectively implement social distancing thereby protect our customers and employees from the risk of infection. We have also waived service charges. Our services will be available in various digital options. “

Meanwhile, airports in Ethiopia will remain open to handle flights which are not canceled. The number of suspended routes by Ethiopian has reached 72.